We customize your shoes with great care and adhere to the highest quality requirements. Custom shoes are FINAL SALE. Since each pair is individually hand painted by our artists, we cannot guarantee that the artwork on your shoes will be an exact replica of the descriptive images. There will be minor design variations due to the shoe model and size. We also follow a strict no return and exchange policy as the artists dedicate several hours to creating your perfect shoes. Under rare circumstances, if you receive wrong or damaged shoes then please email at firstname.lastname@example.org and mention your order number, your complaint and photographs of the damaged products. Our team will get back to you within 48 business hours.